Privacy Policy

Smolboards.com (operated by Smolboards Pvt. Ltd., "we", "us", "our") takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and related services.

1. Information We Collect

We collect both Personal Information and Sensitive Personal Data or Information (SPDI) as defined under Indian regulations:

• Personal Information: name, email address, mobile number, postal address, and any information provided during registration, surveys, support interactions, or transactions.
• SPDI: payment details, bank account data, government-issued ID numbers, biometric or health data (only when provided voluntarily and with your consent).
• Usage Data: IP address, browser type, device information, pages visited, duration, via cookies, web logs, and analytics.

2. How We Collect Your Data

• Directly from you when you register, sign up, complete forms, contact support, or transact.
• Automatically through cookies, tracking tools, server logs, analytics, and similar technologies.
• From third-party services (e.g. payment gateways, analytics providers), with your consent where required and only for legitimate purposes.

3. Purpose of Data Collection & Use

We process your data for purposes including:

• Providing, managing, improving, and personalizing Smolboards services.
• Processing payments, billing, and subscription administration.
• Communicating important service notices and responding to queries.
• Delivering marketing and promotional offers (only with your prior consent; opt-out available).
• Complying with laws, regulations, and court orders in India.
• Detecting fraud, improving security, performance, and user experience.

4. Disclosure of Your Information

We may share your data with:

• Service providers (e.g. hosting, payment processors, analytics, customer support), who are contractually bound to maintain confidentiality and use your data only as instructed.
• Legal, regulatory, or governmental authorities in India if required by law or court order.
• Affiliates or during business transfers, mergers, or acquisitions, provided confidentiality obligations remain intact.

We do not sell or lease your personal information to third parties.

5. Cookies & Tracking Technologies

We utilize cookies and similar tracking mechanisms to:

• Maintain user sessions and authentication.
• Gather site usage analytics to enhance performance and user experience.
• Provide personalized content and advertising where permitted by consent.

You can manage or disable cookies through browser settings; note that some features may not function correctly without them.

6. Data Storage & Retention

• Your data is securely stored on servers located in India or in countries with adequate data protection laws.
• We retain your personal data for the duration of your active account or subscription, and longer if required to resolve disputes, enforce disputes, or meet legal obligations.
• Once no longer needed, data is either securely deleted or anonymized.

7. Data Security Measures

We follow industry-standard security practices under Indian law, including:

• Encryption of sensitive data both in transit and at rest.
• Restricting access to authorized personnel only.
• Conducting periodic audits, vulnerability assessments, and maintaining secure systems.

8. Your Rights Under Indian Data Privacy Laws

You have the following rights:

• Access the personal information we hold about you.
• Correct or update your information.
• Request deletion or erasure—subject to legal obligations.
• Restrict or object to certain data processing activities.
• Withdraw consent for processing where consent was initially required.

Requests can be directed to [email protected] or via our support portal. We may verify your identity before processing.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors under 18. If you believe we have such data, please contact us so we can remove it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect new practices, legal changes, or service modifications. Any revisions will be posted with an updated "Last Updated" date. Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us

For any questions, complaints, or requests about this Privacy Policy or your personal data, please contact: